CORNERSTONE LEARNING

Build Skills and Develop Leaders

Cornerstone set out to move beyond traditional learning management systems (LMS) and reinvent the way learning and development initiatives make an impact on employees. 

Challenge

Cornerstone’s 15 year old LMS has grown in breadth and depth to accommodate more functionality without regard for the experience. There were never any designers until me. The Learning product was integrated in a gigantic suite of other human resources software products that needed to have a unified, consistent, and consumer look and experience.

Goal

Provide a great user experience inline with entire software suite. Allow for the ability to browse or search for learning to then research and add to transcript. Ability to use talent management data to identify low performing employees to assign training to improve weaknesses. Implement mobile experiences to make product mobile accessible.

My Role

I was the first user experience designer Cornerstone employed. I was responsible for the experience strategy and design of the entire application. Learning was the first product I set out to redesign with one product manager, one front-end developer, and eight engineers. I lead the UX work, produced all major deliverables and presenting these to the executive team.

Adiós Old 
Learning Experience

Talking to users

I first started conducted usability tests of the LMS with 15 testers. I gained insight into how people interact with the existing tools and how to improve the experience of using them.

Usability test questions

How do testers prefer to find courses – browsing the catalog, or using the search feature?

What tester performance issues arise when using the catalog and when using search?

Are the training content categories helpful and clear? Are the icons meaningful to testers?

Can users easily register for a course?

Is it clear to testers how to check their transcript for register training?

Findings

Even though the LMS interface was created for browsing, most testers ended up using the search feature. They found that search was not an easy alternative because (after frustration) the searches were scoped by default. They found Search limited to searching within one topic category at a time.

It was not always clear which learning object to check for a particular training. Although some headings were clear, others were ambiguous.

It took too much time to review the long lists of courses in some categories.

Training lingo was confusing for some people. Such as “ILT,” “Learning Object Type,” and so on. Most testers didn’t understand these terms and would sometimes make an incorrect choice because of it.

Testers stumbled through the process of course registration and were often unsure if they had actually registered. They required clear signposting and lots of feedback to know where they are, what they need to do next, and whether they have been successful.

Sketches & Wires

I created rapid prototypes of the main feature paths and other design explorations. Getting all the ideas out of my head and to see what was working and what wasn’t.

It's Photoshop time!

Taking the carefully crafted wireframes and userflows into consideration, I started to flesh out the user interface.

Discover Learning

Discover and search a wide range of courses,
content, and training programs.

Learning Details

Discover and search a wide range of courses,
content, and training programs.

Learning Transcript

View training record containing current, completed,
past due, assigned training and more!

Success!

Weekly average searching for training increased by 4%

Weekly average browsing for training increased by 6%